Help & Support
Get help with our mobile applications. Find answers to common questions or contact us directly.
Era Portrait: AI Avatar
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Frequently Asked Questions
How do I report a bug or issue?
If you encounter any bugs or issues, please contact us at hello@tugrul.works. Please include details about the issue, your device model, and iOS version for faster resolution.
How do I request a feature?
We love hearing your ideas! Send us an email at hello@tugrul.works with your feature request. We review all suggestions and consider them for future updates.
How do I manage my subscription?
Subscriptions are managed through your Apple ID. Go to Settings → [Your Name] → Subscriptions on your iOS device to manage, cancel, or modify your subscription.
How do I request a refund?
Refunds are handled by Apple. You can request a refund through reportaproblem.apple.com or contact Apple Support directly.
Is my data secure?
Yes, we take data privacy and security seriously. All data is encrypted and stored securely. We never share your personal information with third parties. See our Privacy Policy for more details.
Contact Support
Can't find what you're looking for? We're here to help!
hello@tugrul.worksWe typically respond within 24-48 hours.